Sony NWE394/B 8GB Walkman MP3 Player (Black)

Return and exchange periods

If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from GlobalTech, Computer and Cellphone Store Outlet, GlobalTech Business.

Member status	Standard	Globaltech™ members
Most products	15 days	30 days
Activatable Devices*	14 days	14 days

How to return an item

Gather the purchases you want to return, along with the original contents and packaging.

Return at a store

You may return any item purchased on computerandcellphonestore.com at any GlobalTech store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

Use our prepaid return label

You will get free shipping on your return by using our pre-paid label. Log in to your computerancellphonestore.com account to locate your order. Print a prepaid shipping label. Put the return label on the package and take it to an authorized UPS drop off location and ship it to us during your return period.

Some exclusions apply

Shipping

We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use GlobalTech employees or these other carriers to ship items: OnTrac, Lone Star Overnight (LSO), Deliv, Shipt, and Roadie.